Privacy Policy

Introduction

Welcome to zi777, Bangladesh's trusted online casino and sports betting platform. Your privacy is of paramount importance to us. This Privacy Policy explains how zi777 collects, processes, stores, and protects personal information when you use our website located at https://zi777.bio, our mobile applications, and any related services (collectively referred to as the "Platform").

By accessing or using the zi777 Platform, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform. We encourage all users — particularly those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across Bangladesh — to read this document carefully so you fully understand how your data is handled.

Information We Collect

zi777 collects several categories of personal information to provide you with a secure, compliant, and personalised gaming experience. The types of data we collect depend on how you interact with the Platform.

Account and Identity Information

• Full name, date of birth, and gender (used for age verification — players must be 21 or older)
• National ID number or passport number for KYC compliance
• Email address and mobile phone number
• Residential address, district, and division within Bangladesh
• Profile photo or identity document images submitted for verification

Financial and Transaction Information

• Payment method details including bKash, Nagad, Rocket, Upay mobile wallet identifiers
• Deposit and withdrawal transaction history, amounts, and timestamps
• Bonus and free spin usage history and wagering requirement records
• Account balance information and withdrawal request details

Technical and Usage Information

• IP address, browser type, operating system, and device identifiers
• Pages visited, session duration, click patterns, and game interaction logs
• Geolocation data (country and region level only) to ensure service eligibility

How We Use Your Information

The information zi777 collects serves specific, legitimate purposes. We use your data only to the extent necessary to deliver and improve our services. The primary purposes include:

• Account creation, verification, and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported methods
• Providing access to cricket betting, live casino games, slots, crash games, and other Platform features
• Communicating important service updates, security alerts, and promotional offers
• Fraud detection, anti-money-laundering (AML) compliance, and responsible gaming monitoring
• Improving Platform performance, game offerings, and user experience based on aggregated analytics
• Fulfilling legal obligations and responding to lawful requests from regulatory authorities

Payment Data and Financial Security

When you make a deposit or withdrawal on zi777 using services such as bKash, Nagad, Rocket, or Upay, the transaction is processed through secure, encrypted channels. We collect only the transaction reference numbers, wallet identifiers, and amounts necessary to reconcile and process your account activity. We do not store complete mobile wallet PINs or full financial access credentials.

All payment transaction records are retained for the minimum period required by applicable financial regulations in Bangladesh. These records may be disclosed to financial institutions or regulators if required by law, but are otherwise treated as strictly confidential.

If you suspect any unauthorised transaction on your zi777 account, please contact our support team immediately at [email protected]. We recommend enabling two-factor authentication on your registered mobile number to add an extra layer of protection to your account.

Information Sharing and Disclosure

zi777 treats your personal information with the highest level of confidentiality. We do not sell, rent, or trade your personal data to any third party. However, there are limited, specific circumstances under which your data may be shared:

Permitted Disclosure Circumstances

• Service providers: trusted technical partners (payment processors, identity verification services, cloud hosting) who process data on our behalf under strict confidentiality agreements
• Legal compliance: where disclosure is required by applicable law, court order, or regulatory directive issued by competent Bangladeshi authorities
• Fraud prevention: sharing with fraud detection agencies or financial crime units when there is reasonable evidence of fraudulent activity or AML concerns
• Business transfers: in the event of a merger, acquisition, or restructuring of zi777, your data may be transferred to the successor entity under the same privacy protections

Any third-party service provider who processes data on behalf of zi777 is contractually required to implement equivalent data protection measures and may not use your data for their own independent purposes.

Data Security Measures

zi777 implements a multi-layered approach to data security. We recognise that the trust of our users — from Dhaka to Cox's Bazar — depends on our ability to protect sensitive personal and financial data against unauthorised access, disclosure, alteration, or destruction.

While no digital platform can guarantee absolute security, zi777 commits to employing current best practices and regularly reviewing our security posture to address emerging threats.

Security Measures in Practice

• SSL/TLS encryption on all data transmissions between your device and our servers
• Encrypted storage of sensitive fields including identity document references and financial records
• Role-based access controls ensuring only authorised personnel can access specific categories of user data
• Periodic security audits and penetration testing to identify and remediate vulnerabilities

Cookies and Tracking Technologies

zi777 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and understand how users interact with our services. A cookie is a small text file placed on your device when you visit our website.

Types of Cookies We Use

• Essential cookies: required for the Platform to function, including session management and security tokens — these cannot be disabled
• Functional cookies: remember your language preference, login status, and display settings to improve your experience
• Analytics cookies: collect anonymised usage data (pages visited, session length, click patterns) to help us improve the Platform

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some Platform features. Continuing to use the Platform after being notified of cookies constitutes your consent to our cookie use as described above.

Your Data Rights

As a user of the zi777 Platform, you hold specific rights regarding your personal data. We are committed to honouring these rights promptly and transparently. Your rights include:

• Right of access: request a copy of all personal data zi777 holds about you
• Right to rectification: request correction of inaccurate or incomplete personal data
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations
• Right to restriction: request that we limit processing of your data in certain circumstances
• Right to data portability: request your personal data in a structured, machine-readable format for transfer to another service
• Right to object: object to processing of your data for direct marketing purposes at any time

To exercise any of these rights, please contact our data team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 3 business days and aim to fulfil it within 30 calendar days, in accordance with applicable data protection standards.

Data Retention

zi777 retains personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Specifically: account data is retained for the duration of your active account and for a minimum of 5 years after account closure to comply with anti-money-laundering and financial record-keeping regulations; transaction records are retained for a minimum of 7 years; identity verification documents are retained for the period mandated by KYC regulations.

When data is no longer required, zi777 will securely delete or anonymise it so that it can no longer be linked to any individual. If you close your account, we will process your deletion request within the bounds of our legal retention obligations and confirm completion in writing via email.

Third-Party Links and Services

The zi777 Platform may contain references to or integrations with third-party services such as payment gateways (bKash, Nagad, Rocket) or game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi). These third parties operate under their own privacy policies, which zi777 does not control. We encourage you to review the privacy policies of any third-party services you interact with. zi777 is not responsible for the privacy practices or content of external sites or services.

Children's Privacy and Age Restriction

The zi777 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. During registration, users are required to confirm their age and submit valid identity documents for KYC verification. If zi777 discovers that personal data has been collected from a person under 21 without parental or guardian consent, we will immediately delete such data and close the associated account.

Changes to This Privacy Policy

zi777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this document and, where appropriate, notify registered users via email or an in-Platform notification.

Your continued use of the zi777 Platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend that you review this page periodically to stay informed of how your data is being protected.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, our dedicated privacy team is available to assist you. We take all privacy enquiries seriously and aim to provide clear, helpful responses within a reasonable timeframe.

Players based in Dhaka, Chittagong, Sylhet, Khulna, Barisal, Rangpur, Mymensingh, and Rajshahi are welcome to reach out in English. Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours, with email support available 24/7.

Email us at: [email protected]